The Loft 419 respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect information when you visit our website, purchase a membership, reserve a space, register for an event, or otherwise interact with The Loft 419.
1. Information We Collect
We collect information you voluntarily provide when you:
- Contact us through our website, email, or other communication channels.
- Register for a membership or purchase a day pass.
- Reserve meeting rooms, classrooms, or other spaces.
- Register for events or express interest in our programs.
- Provide information necessary for billing, facility access, or customer service.
Depending on the service, this information may include your name, email address, phone number, business or organization, membership details, reservation history, billing information, and communications with us.
We may also receive information from third-party platforms used to administer memberships, reservations, payments, and events.
2. How We Use Your Information
We use personal information to:
- Process memberships, purchases, and reservations.
- Manage facility access and membership benefits.
- Communicate about bookings, payments, events, and services.
- Respond to questions and provide customer support.
- Share updates about The Loft's community, programs, and upcoming activities, consistent with your communication preferences.
- Maintain the security and operation of our facilities.
- Meet applicable legal, financial, and recordkeeping obligations.
We use the information we collect for legitimate business and operational purposes.
3. Website Cookies and Third-Party Services
The Loft 419 does not intentionally use cookies on its website for advertising, behavioral tracking, or personalized marketing.
Some third-party services, including membership management, booking, payment, event registration, or contact form platforms, may use cookies or similar technologies when you access their services. Those technologies are governed by the practices and privacy policies of the applicable providers.
We encourage visitors to review the privacy policies of third-party services when using them.
4. Memberships, Reservations, and Payments
The Loft 419 uses CoWorks to support certain membership, reservation, and operational functions.
Information submitted through CoWorks may be processed and stored by that platform and its associated service providers as needed to deliver those services.
Payments may be processed by independent payment providers. Payment information is handled according to the applicable provider's security and privacy practices.
5. Information Sharing
We do not sell your personal information.
We may share information with trusted service providers when reasonably necessary to operate The Loft, including membership management, payment processing, event registration, communications, and technology support.
We may also disclose information when required by law, to respond to lawful requests, or to protect the safety, rights, and property of The Loft, its members, and others.
We do not share member or customer information with community partners for their independent marketing purposes without appropriate authorization.
6. Events, Photography, and Community Activities
The Loft 419 hosts community gatherings, workshops, and other events where photographs or video recordings may be taken.
Event photographs and recordings may be used to highlight activities and promote The Loft, subject to applicable law and permissions.
If you have concerns about being individually featured in promotional materials, please contact us.
We respect the privacy of individuals and businesses using the workspace and ask visitors not to photograph or record private conversations, documents, or activities without permission.
7. Data Security and Retention
We take reasonable steps to protect the personal information under our control against unauthorized access, misuse, or disclosure.
We work with third-party platforms and service providers to support secure business operations. However, no electronic system or method of transmission is completely secure.
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, or fulfill other legitimate business purposes.
8. Your Information and Communication Preferences
You may contact us to request access to, correction of, or deletion of personal information maintained by The Loft, subject to applicable legal and operational requirements.
You may also unsubscribe from promotional emails using the unsubscribe option provided in those communications or by contacting us directly.
Certain operational communications, including reservation confirmations, billing notices, and security information, may still be necessary while you maintain an active account or reservation.
9. External Links and Independent Programs
Our website and communications may link to websites, registration platforms, or services operated by other organizations.
These organizations may have their own privacy policies and information-handling practices.
Programs offered by independent instructors, Ross Collaborative, LLC, or other community partners may require separate registration and information collection. The applicable program provider is responsible for explaining its own privacy practices.
10. Children's Privacy
Our website and general membership services are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through these services without appropriate parental or guardian involvement and any legally required consent.
Youth programs offered by The Loft or its partners may be subject to separate registration, consent, and privacy procedures.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements.
The current version will be posted on our website with its effective date. Material changes will be communicated when appropriate or legally required.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Loft 419
Website: https://loft419.com
Email: [email protected]
Operating legal entity: Ross Collaborative Learning DBA The Loft 419